Angry Customer Thinks Cabinets are Blue, Employee Peels off Covering

Author image for Eric Lund
Eric Lund
Mar 4, 2020 7:00 PM EST

Customers try to return things for some real stupid reasons, like this lady who thought she'd get to keep two washers. This guy thought he was being justifiably upset when he was sold blue cabinet doors covered in logos. Nice going, man. For another dumb client interaction, here's a customer who didn't know what a broken arm meant.

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  • 01
    Text - r/TalesFromRetail - Posted by u/esotericality 27 days ago My cabinet doors have COMPANY NAME written all over them!!! Short This happened when I worked at a well-known furniture store a few years ago. I see a livid customer coming up to the Returns counter. He's got a bunch of cabinet doors with him and was greeted by my colleague.
    via esotericality
  • 02
    Text - Colleague: "Hi, how can I help you today?" Customer: I ordered WHITE, high gloss doors and got THESE!" points at pile of doors "First of all, they're BLUE, and I could live with that if I got a discount, but it f-ing says COMPANY NAME all over them! I want a refund and I want it NOW!" Colleague (stunned by the situation): starts peeling back the protective blue plastic from the white high gloss doors
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  • 03
    Text - Customer (now realizing his mistake): jaw drops, shuts up, looks down and quietly leaves with his cabinet doors As he walked out of the store, my colleague and the rest of us who saw this go down all broke out in laughter! Even though I worked in retail for nearly a decade and met my fair share of stupid customers, this incident always make me smile when I come to think of it...
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  • 04
    Text - bkpconsulting87 1.4k points · 27 days ago As soon as I saw blue I knew exactly what was coming next. At least he knew when to pick up his ball and go home RallyX26 642 points · 27 days ago Too bad he didn't also know when to apologize. LPT: If you come in hot like this and it turns out you're in the wrong, you can save a lot of face by apologizing and owning the mistake. Not as much as if you had come in reasonably in the first place, but it's better than turning on your heels and running
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  • 05
    Text - virtualsmilingbikes 338 points · 27 days ago I returned a kettle to the shop because it didn't have a base or power supply. Apparently they store it inside the kettle for transport. Doh.
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  • 06
    Text - therealijc 126 points · 27 days ago I knew what was coming here. I'm sure I've commented this before. But anyway... One of my ex colleges, an older gentleman had ordered a bathroom cabinet in white off the internet. It came and it was blue so he returned it for another, which came and was blue! Off it goes back once again to be sent ANOTHER blue one! Obviously this septuagenarian is unhappy so he goes to the actual physical shop. (B&Q) to complain Cos he liked doing that. Only for them to
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Tags

customer service wtf job work tools ridiculous cabinet story dumb idiots stupid
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